Posts Tagged ‘managing people’

Manage or Lead – Why the Difference Matters and What to Do About That Difference

Tuesday, November 4th, 2008

Many books have been written about managing people, and an equally large number have been written about leadership. Some use the words manage and lead interchangeably, and some talk about the differences between the words, building a distinction based on style or behaviors.

With all due respect for these books, let me make it simple.

Manage things and lead people.

Manage

Often we can clarify much by going to the dictionary to look up words we already know. When I looked up manage on Dictionary .com, I saw phrases like:

“To direct or control the use of; handle, to exert control over, to make submissive to one’s authority, discipline, or persuasion . . .”

Given those definitions there are many things we need to manage:

Budgets

Production schedules

Sales forecasts

Marketing plans

Projects

Work flow

to name a few.

Obviously, management skills are important. Organizations need the capability of effectively managing the items and resources on the list above (and 100 other things).

The rub comes when you start thinking about managing people. People aren’t budgets or marketing plans. People are a resource in a whole other classification beyond the other resources of an organization.

People won’t perform most effectively if they are being controlled or made submissive to authority. (Hey, I’m just using the words from the definition I read!)

Lead

On the other hand, let’s go back to the dictionary.com for some phrases on lead.

“show the way by going in advance, to guide or direct a course, to inspire the conduct of ” are just a few of the definitions I found.

People respond to being led.

Just as you can’t inspire the conduct of a budget, you won’t be most effective trying to manage people.

Which leads me back to my initial premise: Manage things and lead people.

Beyond Semantics

I challenge you to think about your current practices, habits and approaches to working with other people. If you can find situations, times, or tendencies where you lean towards managing people, I encourage you to try a new approach starting today.

Here are six things you can do to shift your focus towards leading:

1. Think about how you have felt when being led vs. being managed. Write down five reasons you prefer to be led and use those reasons as reminders for yourself.

2. Explain these differences to those you lead and have a discussion about those differences. Commit to these people that you want to lead them more and manage them less. Ask for their help in adjusting your approach.

3. Recognize the strengths in those you work with and find ways for them to express those strengths more often and effectively.

4. Take the lead. Show the way by rolling up your sleeves to help a group with a sticky problem or to help them overcome a time crunch. Maybe you know the real work and can help in that way. Maybe you help by getting rid of an obstacle, providing moral support or getting the pizza.

5. Build relationships. Remember always that leading is a relationship activity, so take more time and focus more energy on building relationships with those you lead. As you build relationships you give yourself the opportunity to be more effective as a leader.

6. Think of yourself, call yourself, and introduce yourself as a leader and not a manager. The words matter.

Improve your management skills. Learn how to allocate resources, control expenses, and build projects. Use the thoughts in this article to help you continue to improve your leadership skills too. Both skill sets are important. And both always have room for improvement.

They just aren’t one in the same Manage things and lead people.

Kevin Eikenberry is Chief Potential Officer of The Kevin Eikenberry Group (http://KevinEikenberry.com), a learning consulting company that helps Clients reach their potential through a variety of training, consulting and speaking services. To receive your free special report on “Unleashing Your Potential” go to http://www.kevineikenberry.com/uypw/index.asp or call us at (317) 387-1424 or 888.LEARNER.

7 Common-Sense Tips for Managing People

Thursday, July 31st, 2008

“Example is not the main thing in influencing others. It is the only thing.” Albert Schweitzer

1.You set the standard: Work as hard, or harder, than your employees. Be a role model when managing people. Strive to know more than your best employee (or best sales rep) about your product line, industry, and their jobs. This doesn’t mean you have to know everything. Still, educate yourself. I frequently hear in my seminars, “My boss has no idea what I really do in my job. The challenges, the pressures I face, and the time constraints.”

2. Be an effective communicator: Communicate the good, the bad, and the ugly at least weekly. In study after study, employees and business leaders overwhelmingly want a leader who is “straightforward.” I hear this over and over in my leadership seminars and workshops worldwide. Good interpersonal skills are crucial in managing people.

3. Be authentic, be real: The #1 trait people want to see, to willingly follow their leader is honesty. How can you expect them to look up to you if they don’t trust you? Leadership is all about honesty and integrity.

4. The top 5 things: Ask your people point blank, “What are the top 5 things I can do to help you succeed?” For example, if they are salespeople, what can you do to motivate them to be out in the field instead of in the office?

5. MBWA: Management by walking around. Be accessible to them. Get in the trenches with your team. Nothing will gain respect for you more than that. This is another trait I consistently hear from my participants that they want to see in their leaders, and from their management team.

6. Be willing to fight for them: But before that, set the standard so they know how far they can push something before they ask for it. And when is enoughenough.

7. Get the facts first, listen: Never question their integrity without first gathering all the data. Have an open mind. Let them tell their side of the story. Just because you acknowledge what they say doesn’t mean you have to agree.

This leadership article on managing people represents the opinions of a large cross section of employees, most of whom are managers themselves. In presenting approximately 100 leadership programs a year worldwide for the past ten years, these are the top 7 “common-sense” traits I hear employees most want from their managers. I refer to them as common-sense as it seems most leaders would know how important these people skills are to possess. Yet, many in management have risen in the ranks due only to their “hard skills” or technical skills. Many managers are promoted to management positions without any formal training in the area of communication and managing people. As a result, they can be too overbearing, or just the opposite, non-confrontational.

If nothing else, develop your communication and conflict-resolution skills. It’ll save you money in the long run. As a manager, it’s imperative to know how to manage people. The courts are filled with hotheads, people who said the wrong thing at the wrong time. Or worse, said nothing at all, and enabled the behavior of a difficult employee until it reached a crisis point.

“Sow an act, reap a habit; sow a habit, reap a character; sow a character, reap a destiny.” G.D. Boardman

Copyright 2006 Colleen Kettenhofen

Colleen Kettenhofen is a motivational speaker, workplace expert, & co-author of “The Masters of Success,” as featured on the Today Show, along with Ken Blanchard and Jack Canfield. She has spoken in 47 states & 6 countries. Popular topics: difficult people, success, presentation skills, leadership, life balance. To order the book online, or for more free articles visit http://www.ColleenSpeaks.com Colleen is available for keynotes, breakout sessions and seminars.
http://www.ColleenSpeaks.com colleen@colleenspeaks.com